Effective Date: 11/07/2025
Business Name: Hart Air & Refrigeration
1. Overview
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Full name, address, phone number, email
- Payment and billing details
- Details of air conditioning or refrigeration services required
- Photos or notes taken during service visits
- IP address, browser type, and other digital identifiers if using our website
3. How We Collect Personal Information
We collect personal information:
- Directly from you (via phone, email, web forms, or in-person)
- From third-party platforms (e.g., booking portals or social media)
- Automatically via cookies when using our website
4. Use of Personal Information
We use your personal information to:
- Provide and manage our air conditioning and refrigeration services
- Respond to your inquiries and provide customer support
- Issue quotes, invoices, and receipts
- Meet legal, regulatory, and insurance obligations
- Send marketing communications (you may opt out anytime)
5. Disclosure of Personal Information
We may disclose your information to:
- Technicians and contractors working on our behalf
- Payment processors and banks
- IT service providers
- Legal, regulatory, or insurance bodies if required by law
We do not sell or rent your data to third parties.
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Data is stored securely in password-protected databases and/or cloud-based systems with appropriate safeguards.
7. Access and Correction
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time.
8. Cookies and Analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to improve performance and monitor usage. You can disable cookies via your browser settings.
9. Overseas Disclosure
We do not generally disclose personal information overseas unless required by a third-party service provider located outside Australia. We ensure that these providers are compliant with privacy standards.
10. Complaints
If you believe we have breached the APPs, please contact us. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on our website.